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Not So Special: Telecommunications Contracts, Disability and Unfair Practices
This report examines disputes between telecommunications providers and people with 'judgment-related' disabilities in Victoria. Judgment-related disabilities can include intellectual disabilities, brain injuries, mental illness and dementia. The report suggests changes to law and policy that could help reduce disadvantage, including ways that telecommunications providers could improve their services, modifications that could be made to key codes and legislation, and ideas to heighten consumer awareness of rights and obligations.